1/29/2024 0 Comments Viber messenger serviceCheck out your current KPIs - open/response/conversion rates and see where the loopholes are.Īlso, consider mapping your customer journey and find out where Viber - and perhaps other messaging channels, too - can help. That happens often! Especially as most companies are still focused on legacy channels that do not invite customer conversations. ✔️ My current channels are not helping the company convert more sales and/or generate repeat purchases Another alternative is using tyntec’s Conversations Inbox with Viber built-in to manage your customer conversations with security and GDPR compliance. Using the tyntec’s Conversations API can help you integrate Viber into your existing compliance and security management systems. While this is practical and a good starting point, the Viber desktop is a consumer application that may create security issues for your company.Īlso, using the Viber desktop means companies cannot integrate or sync the Viber message exchange in its systems, e.g., CRM. ✔️ I need to replace Viber desktop due to security issuesĬompanies started using Viber consumer accounts to interact with consumers, utilizing the popular Viber desktop. Viber Business Messages supports SMS fallback, so in case the end-user doesn’t have Viber installed, the message can be delivered as a text message. At the same time, Viber’s delivery rate of 97% makes a good case on why the chat app is increasingly being used to replace SMS.That is not the case with Viber since it supports up to 1000 characters. If you’re sending longer messages, you end up paying for more than 1 SMS to reach your user.Sending media messages does NOT cost more (unlike MMS).You don’t have to pay additional costs to set up a virtual number or shortcode to receive text messages. Viber comes with built-in two-way functionality.With these actions, you can measure how many inbound leads you have generated in a certain amount of time and define if Viber is the right channel for your company.ĭepending on what you’re aiming at, Viber Business Messages may end up costing less than SMS because: Communicate with existing loyal customers.Promote your new Viber Business Profile in your Viber Community and/or Group.
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